What to do with this kind of people?

This woman asked the following over mailing list (yes, these things still exist)

“Dear friends,

Since I’ve had Tiger for a long time, I want to upgrade to Leopard. Do we have to pay for it? If so, how much? Is there a way around it?”

Clearly she’s not interested in buying a copy of Mac OS X Leopard

A follow up answer told her that it costs roughly Rp 2 million.

She then replied,

“Link to the free version?”

Answer: It’s 7GB, are you sure?

To which she said,

“Oh well, I’ll search the stores in Surabaya then. Which store has Leopard 5.5? Upgrade from 5.2 to 5.5 is small isn’t it? Link please?”

This is the point where I started composing this post. Does this person fully understand what she’s talking about? It may seem that way but is she ignorant by choice or just simply uninformed about how things work? I’m gonna hit up the other moderators in the morning and fish for opinions while digging up this person’s posting history.

At the moment I’m not sure whether to punish or to educate.